Cancellation Policy.

Notice Period: Clients wishing to cancel a service must provide SUS Digital Marketing with at least 30 days written notice. This notice should be sent via email to our support team at support@susdigitalmarketing.com.

Confirmation: Upon receipt of your cancellation request, we will provide you with an email acknowledgment confirming the receipt and processing of your request. Please consider your request pending until you receive our confirmation.

Refunds: For services billed on a monthly basis, SUS Digital Marketing does not offer refunds for partial months. If you have prepaid for services, refunds will be considered on a case-by-case basis and may be subject to deductions based on work already performed or expenses incurred.

Early Termination Fees: If you are canceling a service before the end of the agreed contract term, you may be subject to an early termination fee. This fee compensates for the disruption and potential loss of resources allocated to your project. The specific terms regarding early termination fees will be outlined in your service agreement.

Processing Your Cancellation:
Upon receiving your cancellation request, we will:

Review Your Account: Ensure all pending invoices are settled and determine if any early termination fees apply.
Deactivate Services: Schedule the deactivation of your services according to the notice period.
Final Settlement: Provide a final statement outlining any outstanding balances or refunds due.

Contact Us:

If you have questions about canceling your service or need assistance with the process, please contact our customer support team at support@susdigitalmarketing.com. We are here to help and make the transition as smooth as possible.

Policy Changes:
SUS Digital Marketing reserves the right to modify this cancellation policy at any time. We will post any policy changes on our website and, where appropriate, notify you by email.